Privacy Policy

1. Information We Collect

When you use our services or contact us, we may collect the following information:

• Contact Information: Name, email address, phone number, and property address
• Service Details: Type of service requested, property specifications, and installation preferences
• Communication Records: Chat logs, email correspondence, and phone call records
• Technical Data: IP address, browser type, device information, and website usage analytics

2. How We Use Your Information

We use your information to:

• Provide quotes and schedule installation services
• Communicate about your service requests and appointments
• Send service updates, technical support, and important notices
• Improve our website and customer service experience
• Comply with legal obligations and maintain business records

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with email delivery (Resend), analytics (Google Analytics, Vercel), and payment processing
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure cloud infrastructure (Vercel hosting)
• Regular security audits and updates
• Access controls and authentication protocols

5. Cookies & Analytics

We use cookies and similar tracking technologies to:

• Remember your preferences and improve user experience
• Analyze website traffic and usage patterns (Google Analytics)
• Measure advertising effectiveness (Google Ads conversion tracking)
• Monitor website performance (Vercel Speed Insights)

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to automated decision-making

To exercise these rights, contact us at privacy@theorbittech.com or call (571) 999-6915.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records are typically retained for 7 years per Virginia business regulations.

8. Third-Party Links

Our website may contain links to third-party services (Google Maps, manufacturer websites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information